Terms & Conditions (including product returns)

Terms & Conditions

The following terms and conditions apply in relation to your use of the Arthur Hall Orthodontics Ltd website and to the use of, and purchase of products from, the Arthur Hall Orthodontics Ltd webshop. By browsing and (where applicable) purchasing from the Arthur Hall Orthodontics webshop you agree to be bound by these terms and conditions and any additional terms and conditions presented during the purchasing process.

  1. Application of terms and conditions 
    1. In these terms and conditions, reference to "we" and "us" means Arthur Hall Orthodontics Ltd, and "our" has a corresponding meaning.
    2. "You" means you our customer under these terms and conditions and "your" has a corresponding meaning.

  2. Purchasing Products from the Arthur Hall Orthodontics Ltd online shop
    1. While we have endeavoured to ensure that the information provided on the Arthur Hall Orthodontics Ltd webshop is free from error, we do not warrant its accuracy, adequacy or completeness, and to the extent permitted by law we shall not be responsible or liable for any error in, or omission from, the information provided on the Arthur Hall Orthodontics Ltd webshop. We reserve the right to make changes to the information provided on the Arthur Hall Orthodontics Ltd webshop at any time and without notice.
    2. Your placement of an order via the Arthur Hall Orthodontics Ltd webshop is an offer to purchase our products in accordance with these terms and conditions. We may accept your order by processing your payment and shipping the product, or may, for any reason, decline to accept your order or any part of your order. No order shall be considered to be accepted by us until the product has been despatched to you. If we decline to accept your order, we will notify you.
    3. To make a purchase from the Arthur Hall Orthodontics Ltd webshop:
      1. You must be either purchasing on your own behalf or be authorised to purchase on behalf of another person or entity who is your employer.
      2. Products you purchase must be delivered to a New Zealand address.
      3. You must be buying for your own professional use or for your employer's professional use, and not for resale or export or transfer to a third party who is otherwise not authorised to purchase from the Arthur Hall Orthodontics Ltd webshop.
    4. If you are purchasing on behalf of a company, association, partnership or other such entity("Entity"): 
      1. you must be authorised to agree to these terms and conditions on behalf of the entity;
      2. you must be authorised by the Entity to make the purchase;
      3. delivery of the product(s) ordered must be to the Entity's address(es) in New Zealand;
      4. you must be authorised to use the Entity's credit card used to make the purchase (if paying by credit card at the time of purchase); and
      5. references in these terms and conditions to "you" include the Entity (as defined above).
    5. By purchasing from the Arthur Hall Orthodontics Ltd webshop, you warrant that you meet the relevant conditions set out in clauses II/3 and II/4 above.
    6. When making a purchase from the Arthur Hall Orthodontics Ltd webshop, you must provide all required information (including your name, contact details, and credit card details) or we might not be able to process your order.
    7. At our discretion, you may not be able to proceed with any purchase on the Arthur Hall Orthodontics Ltd online shop which exceeds our current limits on volume or total value.
    8. All orders are subject to the availability of Products. If for any reason a Product is not available, it will be placed on back-order for shipping at a later date.
    9. Where Products are listed on the Arthur Hall Orthodontics Ltd online shop with an incorrect price or with incorrect information, we reserve the right to cancel your order for those Products (regardless of whether you have made payment for that order). Where you have already made payment for an order that is subsequently cancelled by us, we will refund the amount paid by you in relation to that order.
    10. Although we endeavour to accurately display and describe the colours of the Products, we do not guarantee the colour of any product delivered to you will exactly match the colour of any image of that Product on the Arthur Hall Orthodontics Ltd online shop (as the colours displayed on your computer system or in printed form will vary).

  3. Price and Payment
    1. The price payable for Products ordered by you shall be the price displayed on the Arthur Hall Orthodontics Ltd online shop at the time your order is submitted (subject to clause II/9 above), together with the applicable delivery charges. Unless expressly stated otherwise, all prices displayed on the Arthur Hall Orthodontics Ltd online shop are stated and payable in New Zealand dollars and exclude GST.
    2. Products displayed on the Arthur Hall Orthodontics Ltd online shop, and their prices, are subject to change without notice.

  4. Delivery & Title
    1. We will endeavour to despatch your order within 1 business day once we have confirmed that we have accepted your order and received all amounts payable for your order.
    2. Delivery costs may be added to the total order cost.
    3. Deliveries are made by courier throughout New Zealand on a business day to business day basis. Once your order has been accepted, your order should be delivered the following business day. Although we will endeavour to meet delivery timeframes where possible, all delivery timeframes are estimates only and we will not be liable for any loss, expense, or other damage caused by any delay in delivery. Products which are deemed too 'bulky' or numerous to ship by courier will instead be shipped by post, in which case delivery may be within 1-3 days of dispatch.
    4. Title to, and responsibility for, each Product you order from the Arthur Hall Orthodontics Ltd online shop (excluding any software components, which are licensed only) passes to you when the Product is delivered to you.
    5. Where you believe that incorrect Products have been delivered, you must contact us with any such claim immediately and you must provide us with a reasonable opportunity to investigate that claim.

  5. Product Returns
    1. We are happy to credit your account for most items that you purchase from us should you wish to return them. The following guidelines apply to product returns:
    2. We ask that you contact us prior to returning any item;
    3. The item must be returned to us within 30 days of being invoiced;
    4. The item must be unused, complete and in its original packaging and condition. Please wrap the returning product properly to prevent damage in transit;
    5. The item must be one which we would typically hold in stock (so that we can re-sell it), not a "special order".
    6. Items provided by "special order" have been sourced for you at your request and are typically marked as such on the invoice. These items cannot be returned.
    7. A small handling charge may be applied to returned items. These guidelines do not affect your statutory rights; we will provide credit/refunds or replace any product(s) in the unlikely event that they are supplied damaged or defective.

  6. Liability and warranties
    1. As you are purchasing the Product for the purposes of a business, you agree that the Consumer Guarantees Act does not apply, and, to the maximum extent permitted by law, our liability to you, or anyone claiming through you, will be limited at all times to the purchase price of the Product to which your claim relates.

  7. Privacy
    1. We will comply with our Privacy Policy (displayed separately on our website) and you accept this policy as governing our use of the personal information we receive about you as an individual and/or about your employer

  8. Use of our websites
    You agree not to use the website(s) for any purpose that is unlawful or prohibited by these Terms. You may download the information on the site(s) for your own personal use but otherwise neither the site, nor any material on it, may be altered, modified, reproduced, transmitted or distributed without our prior written consent.

    Your use of the website(s) will not create nor will you represent to have any interests or rights in our intellectual property. You agree that you will not interfere with any other party's use and enjoyment of the site(s), or damage the operation of the site(s), or our systems or those of other persons who use the site(s), whether by way of a virus, corrupted file, any other software or program, or otherwise.

    We reserve the right to suspend your use of the site(s) where we consider that you may have breached these Terms or the law.

  9. Username and password
    To access the webshop you will be issued with a username and password. That username and password are personal to you and you agree at all times to maintain the confidentiality of your username and password and not to disclose them to any third party. You agree that you are solely responsible for any use of our website(s) by any person using your username and password. You agree that all information you make available to us when registering or using the site(s) is true, accurate, up to date, complete and not false, misleading or deceptive in any material way.

  10. Access
    1. You understand that we may at any time in our sole discretion and without prior notice to you, prohibit or restrict your access to the site(s) or any services provided on the site. We will use reasonable endeavours to keep the site(s) free from viruses and unauthorised access. However, we do not warrant that the site will always operate uninterrupted or error-free or that any files available for downloading by you will be error-free or free from viruses, faults or defects.
    2. We are not responsible for the content or accuracy of any off-site page or other sites linked to this site. Just because we include a link to another site does not mean we endorse it and you use the link at your own risk.
    3. If you have a website and want to link to ours, please contact us for prior permission.

  11. General
    1. We reserve the right to change these terms and conditions from time to time by publishing the changed terms on the Arthur Hall Orthodontics Ltd online shop. When revised terms and conditions are published on the Arthur Hall Orthodontics online shop, all orders submitted by you after the revised terms and conditions are published shall be subject to the terms and conditions as revised.
    2. If any provision of these terms and conditions is held to be invalid or unenforceable for any reason, the remaining provisions shall, to the maximum extent possible, remain in full force and effect.
    3. We shall not be liable to you for any delay or non-performance of our contractual obligations to the extent that such delay or non-performance is caused by an event or circumstance which is outside our reasonable control.
    4. You shall be solely responsible for obtaining any necessary permits under (and for compliance with) all legislation, regulations, by-laws and rules that apply to the use of any Products you purchase from us.
    5. These terms and conditions (and any orders to/from the Arthur Hall Orthodontics Ltd online shop) shall be governed by the laws of New Zealand and the courts of New Zealand shall have non-exclusive jurisdiction to hear and determine any dispute arising in relation to these terms and conditions (and any orders from the Arthur Hall Orthodontics Ltd online shop).
    6. All copyrights belong to their respective owners.